Head Cashier - Zara Henry Street

   Key  

   Responsibilities 

STORE OPERATIONS 

• Maintain organised and tidy the cash desks within the store at all times 

• Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods (cash, credit card, gift/ voucher card, employee discount, e-voucher)  

• Ensure complete efficiency when following opening and closing cash desk procedures 

• Investigate, monitor, record and resolve till discrepancies in the store, using the Discrepancy Record and report them to the AMT Department  

• Manage store stationary and bag orders whilst maintaining required levels, according to store’s budget 

• Follow up, monitor and ensure cash desk activities and cash desks are running efficiently and are in good working order and maintained regularly  

• Follow the commercial guidelines regards to the perfumes’ layout and overlook their replenishment  

SECURITY PROCEDURES  

• Ensure security procedures are followed rigorously by all employees in the store and all relevant documentation has been signed. 

• Make sure all the operation standards are set up and followed in all the cash desks, in regards to purchases, refunds, exchanges, transfer product (RFID) , faulty and on hold items  

• Manage the request for change in the store and follow up 

TEAM ORGANISATION AND TRAINING  

• Ensure all departments have sufficient Cashiers cover by planning and managing the Cashiers daily rota’s in liaison with each department manager and according to cashier’s ratio of contracts. 

• Train and develop all Cashiers team and follow up their performance  

• Train and update the team regularly on new systems, payment methods and security aspects 

• Manage the recruitment and inductions of new team members 

• Promote HR Policies and Procedures and the Code of Conduct in the store by sharing information with the team and leading by example  

• Manage employee expenses process and relevant paperwork  

• Ensure effective communication with the store’s Management Team  

 CUSTOMER SERVICE  

• Ensure that customers are acknowledged and receive a quality service  

• Motivating the team to offer a positive customer experience in the store, while leading by example  

HEALTH AND SAFETY   

• Comply with the Company Health & Safety Policy. 

• To be an ambassador in the company’s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable   

• This job description is designed to help you understand your role better and to improve the effectiveness of our recruitment process. It is not an exhaustive list of all the things that you may be required to do and maybe required to take on additional tasks. 

• Inditex is an equal opportunities employer. We are proud of being fully committed to diversity and multiculturalism.