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STRADIVARIUS HEAD CASHIER MANCHESTER
Position
City
Brand
| Job Title | HEAD CASHIER Full time Position |
| Reporting to | General Manager / Department Manager / Deputy Manager / Regional Head Cashier |
| Purpose | To take primary responsibility for the cash and transactions of the store, to supervise, provide support, guidance, and training to all Cross Trainers. To lead the Cashier’s team delivering excellent service in line with our customer service standards. |
Key
Responsibilities
- Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods
- Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone
- Ensure all departments have sufficient Cashiers cover by planning and managing the Cashiers daily rota’s in liaison with the management team and according to cashier’s ratio of contracts.
- Open and close cash desk efficiently according to shift pattern
- Ensure complete efficiency when following opening and closing cash desk procedures
- Maintain an organised and tidy cash desk at all times
- Manage the recruitment and inductions of new team members
- Fully train and develop all Cashiers and follow up their performance
- Investigate and resolve discrepancies (their own and their team’s)
- Monitor and record till discrepancies using the Discrepancy Record and report them to the relevant department
- Ensure security procedures are followed rigorously by themselves, managements and rest of the team. Everyone to be trained and updated regularly on new systems and security aspects.
- Control store stationary and bag orders whilst maintaining required levels
- Manage employee expenses process and relevant paperwork
- To follow up and control the cash desk activities of all the store sections.
- Ensure all cash desks are in good working order and maintained regularly
- Manage the request for change in the store and follow up
- Make sure all the operation standards with regards to refunds, faulties and exchanges are set up and followed in all the cash desk
- Ensure effective communication with the rest of the Management Team
- Complete other tasks as necessary to support the overall store
- Comply with the Company Health & Safety Policy.
| Experience and Qualifications |
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| Skills and Attitudes |
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This job description is designed to help you understand your role better and to improve the effectiveness of our recruitment process. It is not an exhaustive list of all the things that you may be required to do and maybe required to take on additional tasks.
